Refund policy

Due to the customized nature of our products, all items are made to order specifically for each customer. As such, we do not accept returns, exchanges, or provide refunds for any reason other than manufacturing defects or damage sustained during shipping.

Non-Returnable and Non-Refundable Items

All products purchased from Pettly Love are considered final sale. This includes, but is not limited to:

  • Personalized canvas prints

  • Custom-made artwork

  • Print-on-demand items

Please ensure all order details — including personalization, artwork, and shipping information — are accurate prior to checkout. Once an order is placed, it enters production immediately and cannot be modified or canceled.

Damages and Issues

We take great care in the production and packaging of our products. However, should your order arrive defective, damaged, or incorrect, please contact us within 7 days of delivery at contact@pettlylove.com.

To assess the issue, please include:

  • A clear description of the problem

  • Photographic evidence of the defect or damage

  • Your order number

If the claim is approved, we will issue a replacement at no additional cost. Items sent back to us without first contacting our support team will not be accepted.

European Union 14-Day Cooling-Off Period

As per Article 16(c) and (e) of the EU Consumer Rights Directive, the right to withdraw from a purchase does not apply to:

  • The supply of goods made to the consumer's specifications or clearly personalized

  • Sealed goods that were unsealed after delivery and are thus not suitable for return for health protection or hygiene reasons

Accordingly, orders placed by EU customers for personalized products are not eligible for return or refund under the 14-day cooling-off period.

Contact Us

For any questions or concerns regarding your order, please contact our support team at contact@pettlylove.com. We are happy to assist you.